Returns & Refunds FAQs
Return Policy in Nobaj:
Frequently Asked Questions (FAQs)
I received a defective/damaged item, Could I get a refund?
In case the item you received was damaged or defective, you can return an item in the same condition as you received it with the original box and/or packaging intact within 14 days from the date of receiving it.
Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees via a bank account, incurred within a week from the date you requested the return.
I received a wrong item, how can I return it?
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along within free 14 day returns.
- When are ‘Returns’ not possible?
- Return request is made outside the specified time frame of 14 days or Product is used, damaged, or is not in the same condition as you received it.
I have changed my mind, can I return what I have bought?
If you change your mind before receiving your item, just call Nobaj to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 14 days to return them, keeping the below rules in mind:
How long does it take the courier to collect the returned items?
Typically, Courier representative will contact you within 3-5 days from the day you requested a return
Can I schedule time with the courier to return an item?
At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule a time for the pick-up of a returned item, you may provide your preferred timings to them.
Can I return my item after 14 days?
There may be situations in which you will not be able to return items within the 14 days time frame, in such cases please contact
our Customer Service Team (r through the Contact Us page to file a complaint. Complaints are handled on a case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.
I paid through Cash on Delivery, how will I receive a refund for my item?
If you have paid through Cash on Delivery (COD), the money would be refunded to you either as a coupon code or it can be refunded to your bank account via our customer service team.
I lost the Original Packing in which I received the item, how can I still return it?
We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please check the Help Center for more information.
Can I return an item through my courier company or personally drop it anywhere?
At the moment, the item can be returned to us only through one of our assigned courier services.
Who pays for the shipping charges when I return an item?
You can return an item for free within 14 days from delivery date, and 14 days for defective and not fit for purpose items.
Shipping & Delivery
Which countries do you ship to?
Currently Nobaj only ships orders to KSA only.
Q.Will I receive a confirmation phone call before delivery happens?
We’ll call you if any information provided by you needs additional verification.
Q.What carrier services do you use to deliver your orders?
We handle delivery through SMSA Express shipping company for all products. The delivery team are committed to ensure a smooth delivery process for you.
Q.How do I know the estimated time of delivery of each item?
The order will be delivered within 3-5 working days
Have more questions? You can get in touch with our customer service team:
(+966)58 124 1339 in KSA between 10:00 am to 6:00 pm.